Client Reviews

GEM Windows & Doors welcome feedback from our clients as customer satisfaction is one of our main focuses. We pride ourselves on working closely with our clients, both large and small, and strive to always do better. Below are some of the testimonials from our previous and current clients, we thank them for their continuous support and promise to do all we can to ensure that your experience with GEM Windows & Doors is also a great one indeed!

“Sales staff were excellent and helpful. Windows were good quality and good price. Delivery company delivered doors but would not take them up two steps in the house quoting it was an O  H & S issue.  Two blokes vs my wife and daughter. The females won hands down.”
Neal W., Wingello NSW (01.08.2016)

“Can’t recommend this company enough!! Great prices, great products! Excellent customer service too :)”

Katie S., Sydney NSW (15.08.2016)

“I was recommended to Gem windows and doors and I couldn’t be happier. I was very satisfied with the whole ordering and delivery process. Went very smoothly and my order was delivered on time, which was very important for me. The lady was very helpful with all the questions I had and helped me find the best for my need. Overall, great service. I will re-order again in the future. Thanks!”
Elle M., Bondi NSW (22.01.2016)

“Not the first time we’ve bought from GEM, never had an issue. We had to buy in small batches to manage cash flow and now the project is coming to an end we couldn’t be happier. I imagine people who have never build or renovated have unrealistic expectations. We’ve had hiccups along the way with all tradies, but GEM have definitely been the best at managing the process for us end to end. Definitely recommend!!!”
Stacey K., Sylvania NSW (19.01.2016)

“The Alexandria showroom was very helpful, and patient (as I changed my mind several times on the specifications). The windows were as specified and good quality.”
Frans B., Sydney NSW (02.08.2016)

“Thanks a lot for my glass doors I am extremely happy with them.
Kenneth P., Sydney NSW (20.09.13)

“Great information and very helpful service! Prompt delivery and a great product!”
Elizabeth H., Sydney NSW (30.07.2016)

“Easy way to get windows and doors products are great I will use them again.”
Chris N., Pagewood NSW (01.08.2016)

“Great Service from Ally, really helpful and makes time to sort it all out for you…  Good Work….”
Gai S., Moruya NSW (16.05.2016)

“Probably can say (and its a big call) that this was the BEST CUSTOMER SERVICE we have ever received from a company (and I deal with a lot) Drove up from Kiama, made the 2 hour trek to look at doors. Was greeted by a customer service officer named Ally.
She was the most efficient and well educated person. We were in and out in 10 mins. She made our decision so much easier due to her knowledge of product and best advice. The most pain free experience ever!
For more windows and doors, we will definitely be back. All of her emails have been answered so quickly and promptly. Ally you really know your stuff and well done. Such an asset to the business.
Jess A., Kiama NSW (01.08.2015)

“The customer service is great and the quality of the work is amazing from GEM; not to mention the great deals they offer on their products. Will use GEM again in future.”
Avgousti K., Sydney NSW (20.08.2015)

“Couldn’t ask for a better experience. Price was competitive and service throughout the ordering process was wonderful and as for product quality – Outstanding.”
Rick W., Sydney NSW (10.09.13)

“I found your ladies at the office very helpful and friendly. I would have liked more direct direction on how to pick up the windows, however after a quick call to your office I was helped.”
Joanne W., Sydney NSW (02.09.13)

“The window was installed yesterday and I love it.  It looks clean and solid and, although initially I thought the frosting was a bit thin, when installed it gives perfect privacy.”
Carmel E., Sydney NSW (26.08.13)

“I was extremely happy with the quality of my windows and doors. They were a great price. I received my quote within 24 hours of requesting one. My windows and doors were delivered on the exact date (as been advised). The delivery guys were great. Extremely helpful.”
Diana F., Maroubra NSW (31.05.13)

“I would like to thank you for your outstanding service. Prompt delivery and quality of product in regards to the Windows and Doors I purchased for my photographic studio. My brother is a builder/ property developer and could he not believe the quality for such and economical price.”
Renee N.,Oxford Falls NSW (31.05.2013)

“I am very pleased with the purchase of my stacker doors, they are very impressive, look fantastic, they are exactly like I had envisioned.  Everyone who has seen them has commented on how great they look.  I really made the right choice with them.”

Keri B., Macot NSW (07.05.2013)

“I would like to offer a big thank you to you all, for supplying the windows that I requested, on time, at an affordable price, and a quality product.  I would particularly like to thank Ally, for a job well done, she was always prompt with her replies to any questions I had, and very easy to deal with.  I would definitely use GEM in the future and would also recommend them to others. Again many thanks!”

Michelle C., Panania NSW (15.04.2013)

“I wish to thank Gem windows and doors for all their help with purchasing my new sliding door. I found their staff very helpful and informed and would thoroughly recommend them to anyone. Their website was easy to use for both ordering and pricing and made the whole process very easy.”

Scott A., Newcastle NSW (03.04.2013)

“I really like the windows, they look good and work really nicely.”
Dan A., Caringbah NSW (17.12.2012)

“The service and price was extremely good. We actually went to your show room because we had to see for ourself that the prices were that cheap and quality was good. Ally the sales rep was extremely good. No “BS” straight into it, gave us some options and we had all questions answered, a quote with her recommendations in 5 minutes. We took options home, did a check measure and ordered via email the next day. Came on time even at xmas, delivery was also professional. I did install DIY and they look fantastic. I’d recommend to anyone doing a DIY that there will be challenges.”
Bryce C., Turramurra  NSW (22.11.2012)


If you wish to submit your review please submit it through the Contact Us form.