T&Cs and Warranty

Our standard product warranty can be downloaded below, all you need to do is click on the link below. If you have any questions regarding these warranty terms feel free to contact us to clarify the details. If you are unable to download the PDF file from the link, please let us know and we will provide a copy via email or fax. Please also refer to our guide to routine maintenance for your windows and doors, as it is important that you always maintain your items to ensure that the warranty remains valid for the nominated duration.

Terms & Conditions

It is also important to note, that warranties and guarantees associated with the windows and doors supplied by GEM are directly related to installation performed by your installed. Incorrect installation will void the warranty. Please always check the credentials of your installer, and if doing it yourself always ensure that you are following best practices and Australian Standard guidelines.

For customers taking the product outside of Australia, there are altered terms for the Warranties clause.

Amended Warranties Clause for Goods Exported outside Australia